Return & refunds

You want to buy and try a Juuty item(s) but are not sure if it’s going to suit you? No problem! Juuty allows you to return the item(s) you didn’t fall in love with!

The refund is super easy! Just follow the steps below, we’ll take care of the rest!

You have a period of 14 days to send back the item(s), as of the date the item(s) was delivered to your destination of choice.

Drop a email at info@juuty.com and let us know the item(s) is on its way.

Make sure the item(s) is in the same state as when you received them. You cannot send it back if it was used, washed or damaged by you. Be honest and don’t try to hide the misery. As they say “honesty is the best policy”.

As you know, Juuty is still a start-up company. That’s why we cannot provide you with a return shipping label (except if the item(s) you received was already damaged). The return fee would be at your charge.

In the package you return, don’t forget to mention your name and order number.

Send back your item(s) to the following address:

Juuty.com
Cauwerburg 130A
9140 Temse
Belgium

In case you want to apply for an exchange (you’d like another size or color, for example), the procedure and conditions are the same as the above.

If you’re not sure which bag or color to pick, send us an e-mail and we’ll be more than happy to help you out!

As soon as we get your returned package, we’ll refund the integrality of the item.

Then place a new order on the Website and we’ll send you the new item you ordered.

The refunds and exchanges will be proceeded only if the conditions are respected. The complete procedure will take approximately 14 days.

Should you have any questions on this, please get in touch at info@juuty.com.

We will do our best to make your experience with Juuty as great as possible!